The following are the most frequently asked questions.  If you have any point that would help fellow users then please, do not hesitate to let us know.

Q. I have downloaded the software, now what do I do?
A. Downloading the software will have placed a SetupClient.exe file in your chosen location.
Double click on the file to run the installation. It is recommended that the default settings are chosen.
This will install a FirstSmart program icon on your desktop.
Double click this icon and follow the onscreen instructions to register your installation.

Q. Why does the log in screen keep asking for my username?
A. You will not gain access to the system until you have been added to our user database.
Your serial number as generated during the installation and username must match the information we have entered on our server.
If you are unable to gain access it may be the user name has been entered incorrectly, check with the 'activation' email sent by 5D.

If a problem persists please phone 5D Ltd

Q.What is the DPT?

A.There are three DPT's displayed. They are Daily Profit Targets. This tool is only available in FIRST.
It guides the user about the potential exit points. One way to employ DPT is to project the future targets from the high (or low) of the day so far.

Q.When I get a long signal, where do I project the DPT from?

A.The long signal DPT should be projected from the low of the day prior to the signal.
Go to the tools button, select show DPT, from low. That will project three DPT levels, not all of which will be visible.
For an example of how to use them click here.

Q. What is the DTL and how do I use it?
A. The DTL displays three trend lines. Projecting them from the high or low of the day it will be seen that the market will invariably bounce off these trendlines. For an example of how to use them click here.

Q. How many ticks above the high (or below the low) does the price have to go before the signal can be considered as filled?
A. Technically a signal may be considered as filled if the price breaks the high (or low). However, the users can use their discretion to customise their own trading style by using different fill criteria. The FSO represents the optimium entry level for a given signal.

Q. What should I do on GAP days?
A. The FIRST system incorporates its own logic for the gap days. However, it should be noted that the large opening gap causes a temporary imbalance in the market supply/demand which often leads to wide spreads in bid and offer prices. Therefore, the practical trading conditions may be difficult. The user should view the situation from the market conditions prevailing at the time. It is often best to allow the market to return to normal.

Q. Should I ignore the first signal of the day?
A. FIRST signals are not buy or sell recommendations. The FIRST signals only identify market support and resistance levels using proprietary logic. The subjectivity regarding which signal to take or leave rests entirely with the user. There may be days when there is only one signal in the day!

:Q. Which economic figures affect the market?
A. To a certain extent all economic figures can have some effect. Obviously some more than others, for example, it is often observed that the US non-farm payroll figures (usually 13:30 first Friday of each month) and interest changes cause the market to swing wildly. However, FIRST is a technical trading system that uses historical prices for its computation? It does not take any account of economic news. However, it is the responsibility of the trader to be aware of the major market events.

Q. Should I trade on the economic figures day?
A. The trading decisions must be owned by the trader. FIRST does not know about the news.

Q. Should I use any stop losses?
A. We cannot advise on the specific trading decisions, for example, use of the stop loss or the size of the stop loss. The FIRST system incorporates a proprietary money management logic that is based on the historical market volatility.

Q. Which markets (e.g. FTSE, S&P, DAX) gives better return?
A. Most week's rate of return on capital employed is similar. However there are times when one market out performs others. Unfortunately, there is no way of knowing in advance. One way to take advantage of such situations would be to trade a portfolio of markets rather than a specific market.

Q. Do the UK bank holidays have any affect on the US markets?
A. No.

Q. What is a tick?
A. A tick is the minimum change in price of an index that is set by an exchange.